Tefal Rice Cooker Pro Induction (Model No. RK8055) – Software Update for DIY Function

At Tefal, we are aware that listening to our customers is essential in order for us to offer innovations that will deliver high-quality products and services. In line with this commitment, we are inviting customers in possession of Tefal Rice Cooker Pro Induction (Model No. RK8055), to register online at https://goo.gl/forms/sHO4HfS9sNgoT4pU2 to schedule an appointment for a free software update.

Tefal Rice Cooker Pro Induction (Model No. RK8055)

Please be informed that this is NOT a recall exercise as the software update is specifically designed to correct a software error that affects the accuracy of the temperature variance setting in the "DIY function". Customers who do not use the "DIY function” on their rice cooker unit may choose to exclude themselves from this software update exercise.

Note: Purchase of Tefal Rice Cooker Pro Induction (Model No. RK8055) made from February 2018 onwards or if the 4 digits number on the rice cooker rating plate is equal or greater than 3617 (refer image below) are not required to send their rice cooker unit for the software update.

Steps to Schedule Software Update Appointment:

Register online at https://goo.gl/forms/sHO4HfS9sNgoT4pU2
(Details required for online registration)
Name :
Contact Number :
Email Address :
Estimated Date of Purchase :

Upon registration, Tefal will get in touch with its customers within three (3) working days to schedule an appointment for their Tefal Rice Cooker Pro Induction (Model No. RK8055) software update at Tefal’s service centre.

On the appointment day, customers are advised to bring their Tefal Rice Cooker Pro Induction (Model No. RK8055) to Tefal’s service centre at the scheduled appointment time. The software update for the "DIY function” will take approximately two (2) working days.

FREQUENTLY ASKED QUESTIONS

  1. Is this a recall exercise?

    No. This is NOT a recall exercise. This is a software update exercise to specifically correct a software error that affects the accuracy of the temperature variance setting in the "DIY function” of the Tefal Rice Cooker Pro Induction (Model No. RK8055).

  2. Why is the software update required? Is it necessary?

    The software update is required for customers who use the "DIY function” on their Tefal Rice Cooker Pro Induction (Model No. RK8055) as it is designed to correct a software error that affects the accuracy of the temperature variance setting in the "DIY function”. Customers who do not use the "DIY function” may choose to exclude themselves from this software update exercise.

    Customers who had purchased the Tefal Rice Cooker Pro Induction (Model No. RK8055) from February 2018 onwards are not required to send their rice cooker unit for the software update.

  3. What will the software update entail? What is it for?

    The software update is designed specifically to correct a software error that affects the accuracy of the temperature variance setting in the "DIY function” of the Tefal Rice Cooker Pro Induction (Model No. RK8055).

  4. What do I need to do to be eligible for the software update? Where do I go?

    Please register at www.tefal.com.sg. Upon registration, our service agents will be touch to schedule an appointment with the date and location.

  5. How long will it take for the software update appointment to be made?

    After the online registration has been completed, our service agents will be touch within three (3) working days to schedule an appointment for you to bring in your Tefal Rice Cooker Pro Induction (Model No. RK8055).

  6. How long will the software update process take?

    The software update will take approximately two (2) working days.

  7. Will other functions of the rice cooker be affected following the software update?

    Other functions of the Tefal Rice Cooker Pro Induction (Model No. RK8055) will not be affected as the software update is designed specifically to correct a software error that affects the accuracy of the temperature variance setting in the "DIY function”

  8. Will the software update affect my product warranty?

    No.

  9. When is the last day for the software update?

    The period for the software update will end on 30 September 2018.

  10. Will there be any charges for the software update? Do I have to pay?

    No. There will be no charges imposed to the customer for the software update.

  11. Will my rice cooker unit still work if I do not send it for the software update?

    Yes. The software update is required for customers who use the "DIY function” on their Tefal Rice Cooker Pro Induction (Model No. RK8055) as it corrects a software error that affects the accuracy of the temperature variance setting in the "DIY function”.

    Customers who do not use the "DIY function” may choose to exclude themselves from this software update exercise.

  12. Who can I contact for further information on the software update?

    Please contact Groupe SEB Singapore Pte Ltd at +65 6591 9345 or via email at gssconsumer@groupeseb.com

  13. Can I still send my rice cooker unit for the software update if I do not have the supporting documents/information? (i.e in cases of gifts)

    Yes.

Tefal Rice Cooker Pro Induction (Model No. RK8055)