Terms & Conditions

Tefal Singapore Online Store (tefal.com.sg)

These Terms & Conditions of Sale ("Terms") govern the purchase of products through the Tefal Singapore Online Store operated by Groupe SEB Singapore Pte. Ltd. ("Tefal", "we", "our" or "us").

By placing an order on www.tefal.com.sg, you agree to be bound by these Terms

1. About Us

The Tefal Singapore Online Store is owned and operated by:

Groupe SEB Singapore Pte. Ltd.

Singapore

Customer Service Email:
gssconsumer@groupeseb.com

Business Hours:
Monday – Friday
9.00am – 5.30pm
(excluding Public Holidays)

2. Products

We make every effort to ensure product descriptions, specifications and images are accurate.

Actual product colours may vary depending on your device display.

We reserve the right to:

  • discontinue products;
  • change specifications;
  • update packaging;
  • limit quantities purchased.

3. Pricing

All prices are shown in Singapore Dollars (SGD).

Unless otherwise stated, prices are inclusive of prevailing Singapore GST.

Prices may change without prior notice.

Promotional pricing applies only during the stated promotional period.

4. Orders

Your order is an offer to purchase.

Acceptance occurs only when:

  • payment has been successfully authorised; and
  • an Order Confirmation email has been issued.

We reserve the right to reject or cancel any order due to:

  • pricing errors;
  • stock unavailability;
  • suspected fraud;
  • payment verification failure.

5. Payment

We accept payment methods displayed during checkout.

Orders will only be processed after successful payment authorisation.

If payment cannot be authorised, your order will not be processed.

6. Delivery

Delivery is available within Singapore only unless otherwise stated.

Estimated delivery times are provided as a guide only.

Delays caused by courier services, customs, weather or other events beyond our control shall not constitute a breach of contract.

Orders are completed upon successful delivery.

7. Order Cancellation

Orders cannot be amended once submitted.

Cancellation requests will only be accepted before dispatch.

Once shipped, orders are subject to our Return & Refund Policy.

8. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Generally:

  • eligible returns must be requested within the applicable return period;
  • returned products must be unused unless defective;
  • original packaging should be retained.

Refunds will be processed using the original payment method after inspection and approval.

9. Warranty

Products are covered by the applicable manufacturer's warranty.

Warranty periods vary by product category.

Warranty does not cover:

  • accidental damage;
  • misuse;
  • commercial use of domestic products;
  • unauthorised modification;
  • normal wear and tear.

Proof of purchase is required.

10. Promotions

Promotions are subject to separate promotional Terms & Conditions.

Unless expressly stated:

  • promotions cannot be combined;
  • vouchers cannot be exchanged for cash;
  • promotional gifts are while stocks last.

Tefal reserves the right to amend or withdraw promotions.

11. Gift Cards and Discount Codes

Gift cards and promotional codes:

  • are not redeemable for cash;
  • cannot be resold;
  • may have expiry dates;
  • may exclude selected products.

Only one promotional code may be used per order unless otherwise stated.

12. Product Availability

Products displayed online are subject to stock availability.

If an item becomes unavailable after purchase, we may:

  • cancel the affected item;
  • provide a refund;
  • offer an alternative product.

13. Limitation of Liability

To the fullest extent permitted by Singapore law, our liability shall be limited to the purchase price of the affected product.

We shall not be liable for indirect, incidental or consequential losses.

Nothing in these Terms limits liability that cannot be excluded under Singapore law.

14. Intellectual Property

All website content including:

  • trademarks;
  • logos;
  • photographs;
  • product descriptions;
  • graphics;
  • videos;

remain the property of Groupe SEB or its licensors.

No content may be reproduced without written permission.

15. Privacy

Personal information is collected and processed in accordance with our Privacy Policy.

16. Force Majeure

We shall not be liable for delays resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, transport disruptions, cyber incidents or government actions.

17. Governing Law

These Terms shall be governed by the laws of the Republic of Singapore.

Any dispute shall be subject to the exclusive jurisdiction of the Singapore Courts.

18. Contact Us

For enquiries regarding your order:

Email:
gssconsumer@groupeseb.com

Website:
www.tefal.com.sg

Business Hours:
Monday – Friday
9.00am – 5.30pm

19. Pricing Errors

While every effort is made to ensure pricing is accurate, errors may occasionally occur.

If a product is listed at an incorrect price due to typographical, technical or system errors, Groupe SEB Singapore reserves the right to:

  • cancel the order;
  • refuse the order;
  • contact the customer to provide the option of proceeding at the correct price.

If payment has already been collected, a full refund will be issued

20. Fraud Prevention

To protect customers and the Company, we reserve the right to:

  • verify customer identity;
  • request additional payment verification;
  • reject suspicious transactions;
  • cancel orders suspected of fraud, abuse or unauthorised payment activity.

Orders may be delayed while verification is being completed.

21. Promotional Voucher Terms

Unless otherwise specified:

  • only one promotional code may be used per order;
  • promotional vouchers cannot be exchanged for cash;
  • vouchers cannot be transferred or resold;
  • vouchers cannot be applied retrospectively after an order has been placed;
  • vouchers cannot be combined with other promotional offers unless expressly stated.

If an order is returned, the value of any promotional voucher used will not be refunde

22. Gift with Purchase (GWP)

Where a promotion includes a complimentary gift:

  • gifts are available while stocks last;
  • gifts are non-exchangeable;
  • gifts cannot be redeemed for cash;
  • if an order is returned and the qualifying purchase requirement is no longer met, the complimentary gift must also be returned in its original condition.

If the gift is not returned, Groupe SEB Singapore reserves the right to deduct its retail value from the refund.

23. Electronic Communications

By placing an order, customers agree to receive communications electronically, including:

  • order confirmations;
  • invoices;
  • shipping notifications;
  • warranty communications;
  • customer service correspondence.

Electronic communications satisfy any legal requirement that such communications be in writing.

24. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be published on tefal.com.sg.

Orders placed before any update will continue to be governed by the Terms in effect at the time the order was placed.